Privacy Policy

1. Introduction

LinearCast ("we", "us", or "our") operates the linearcast.com website and cloud streaming platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and profile information provided through our authentication provider (Clerk). This information is necessary to provide and manage your account.

2.2 Billing Information

When you subscribe to a paid plan, payment information (such as credit card details and billing address) is collected and processed directly by Stripe, our payment processor. We do not store your full payment card details on our servers. We receive limited billing information from Stripe, such as the last four digits of your card, card brand, and billing address, to display in your account settings.

2.3 Usage Data

We automatically collect information about how you use the Service, including:

• Channel configurations and streaming activity
• Viewer counts and analytics data
• Video upload and playlist information
• API usage and request logs
• Feature usage patterns

2.4 Technical Data

When you access the Service, we may collect technical data such as your IP address, browser type, operating system, referring URLs, and device information. This data is used for security, analytics, and to improve the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and manage subscriptions
• Send account-related communications (e.g., billing confirmations, security alerts)
• Monitor and analyze usage to improve the Service
• Detect and prevent fraud, abuse, and security incidents
• Enforce our Terms of Service and comply with legal obligations

4. Cookies and Tracking

We use the following types of cookies:

• Authentication cookies: Set by Clerk to manage your login session. These are essential for the Service to function.
• Preference cookies: Store your settings such as theme preference (light/dark mode).

We do not use third-party advertising cookies or cross-site tracking technologies.

5. Third-Party Services

We use the following third-party services that may process your data in accordance with their own privacy policies:

• Clerk — Authentication and user management. Processes your login credentials and profile data.
• Stripe — Payment processing. Handles all billing and subscription transactions.
• Cloudflare — CDN, DNS, and hosting infrastructure. Processes request data for content delivery and security.
• Neon — Database hosting. Stores application data in a secure PostgreSQL environment.
• Vercel — Frontend hosting. Serves the web application and may process request logs.

6. Data Storage and Security

Your data is stored on secure cloud infrastructure provided by Cloudflare and Neon. We implement industry-standard security measures including encrypted connections (TLS 1.2+), access controls, and regular security reviews to protect your data.

Uploaded media files (videos) are stored in Cloudflare R2 object storage and are accessed via time-limited presigned URLs. Stream content is processed on dedicated servers and is not permanently stored beyond the active streaming session.

7. Data Retention

We retain your account information for as long as your account is active. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

Usage logs and analytics data are retained for up to 12 months for service improvement purposes and then automatically deleted.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to or restrict certain processing of your data

To exercise any of these rights, please contact us at privacy@linearcast.com.

9. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@linearcast.com.